Inspect the parcel before signing
ZentBuy’s after-sales help asks recipients to check a parcel with the courier, even when the outer box looks intact. If the package or contents are visibly damaged, record the condition and follow the carrier’s process for noting or refusing delivery. Keep the shipping label, outer box and seal tape while the issue is reviewed.
Act quickly after delivery
The help text gives two short instructions for different steps: report a damaged or missing parcel to the local post within two days of the delivery timestamp, and contact ZentBuy support about a missing, damaged or flawed item within 72 hours of signing. Start both relevant reports immediately rather than waiting for the longer window. Save the case number, delivery scan and every response.
Match the evidence to the problem
For a damaged or stained item, send a full-item view and close photos of the affected area. For a wrong size, show the size label alongside the order option. For a wrong style, show the complete item. For missing contents, keep the order number, front of the waybill, opening record and parcel weight evidence if available. A wrong parcel needs photos of both its label and contents. If the recorded weight seems wrong, photograph the unopened parcel on a scale before changing the packaging.
Handle later faults separately
A defect discovered after use may fall under a seller warranty rather than a delivery claim. The ZentBuy help says to retain the original purchase proof and any warranty card; it may contact the mainland seller, but cannot promise the seller’s decision. It says there is no extra service fee for that contact, while the buyer pays the round-trip freight. Missing proof, altered items or incomplete components can make a request harder to accept.
Put the timeline in one support message
A concise first report can state the order number, parcel number, delivery time, issue and requested review. Then attach the delivery scan, waybill, outer packaging, full-item view and close-up that proves the mismatch. If the box was already damaged when the courier presented it, say so and include the photograph taken before opening. If a piece is missing, list what the order or packing record says should have been inside and what was actually found.
Keep the original files and record when you contacted the carrier and support. Do not discard the box or repack the contents until the relevant party says its evidence is complete. If the first reply addresses a different problem, restate the single mismatch and refer to the same case number so the history stays together.
Keep the order provider clear
Historical QC images on this catalog are earlier examples, not photographs of your delivered parcel. Use evidence from the order you actually placed. When you buy through a site opened from this catalog, file the claim with that site and follow its own deadlines and remedy rules.